Frequently Asked Questions

(and Answers!)

(Booking/Finance)

WHO CAN LIVE IN MEARS STUDENT LIFE ACCOMMODATION?

Any full-time student attending a university, college, or other educational institution. You will need to have the status of full-time student throughout your stay with us. We accept any undergraduate and postgraduate students. Part-time or internship students without full-time student status will not be accepted, sorry.

(Booking/Finance)

CAN I SHARE A ROOM WITH MY PARTNER/FRIEND?

Our rooms (both en-suite and non-en-suite) are for single occupancy only and cannot be shared. However, our 1-bedroom apartments or studios can be shared with a partner.

(Booking/Finance)

CAN I VIEW THE ACCOMMODATION BEFORE I BOOK?

Yes. Our site offices are open between 9 a.m. and 5 p.m. from Monday to Friday, and we will be happy to show you around. It is advisable to book your appointment by contacting our team via email or phone beforehand. Alternatively, you can review our website for more information on each room-type and for photos of the location.

(Booking/Finance)

HOW DO I BOOK A ROOM?

On this website: Select your preferred location. You will be given the option to scroll down to review our available room-types in the location of your choice. Select a room-type of your choice. After this, just follow the instructions on your screen. It’s that easy.

On-site at our accommodation: If you are a current resident or have visited a property and would like to (re)book there and then, you can do so by visiting the reception desk and asking for a member of staff to help you with the application. Alternatively, give us a call and we will be happy to assist you further.

(Booking/Finance)

WHAT DO I NEED TO DO WHEN BOOKING?

You will need to submit a deposit payment of £250 in order to reserve your room by a credit card or debit card. If you select an option to pay with instalments, you will also need to have your guarantor details ready.

(Booking/Finance)

WHAT HAPPENS TO MY DEPOSIT? IS IT REFUNDABLE?

Upon check-in, your deposit will be put into a Government Approved Tenancy Deposit Scheme within 30 days and held by them for the entirety of the agreement. At the end date of your lease/license (not necessarily the day you move out if before this), we will complete a check-out inspection and thereafter advise the amount of deposit that will be returned to you subject to any deductions for damages or arrears. Any deductions will be clearly explained and photographic evidence provided where applicable. Once this amount is accepted by you, we have 10 working days to return your deposit otherwise a dispute is opened for the Scheme to arbitrate.

(Booking/Finance)

WHAT IS A GUARANTOR?

A guarantor is a person who takes joint financial responsibility for your licence/lease. If you default on any payment under your licence/lease, it is your guarantor’s responsibility to pay the outstanding amount. A guarantor will be asked to sign your licence/lease in order for us to accept it and must be UK based as well as have sufficient status to support your application.

(Booking/Finance)

WHO CAN BE A GUARANTOR?

A UK based person who is able to take financial responsibility for your licence/lease if you are unable to do so.

A guarantor cannot be another student, another resident of Mears Student Life, or anyone under the age of 22 as well as anyone in a bad financial situation. A guarantor will be required to provide us with their photo ID, proof of address and we might ask for a copy of a recent utility statement or other documents. We also reserve a right to refuse a guarantor that we do not feel is suitable.

(Booking/Finance)

WHAT IF MY UNIVERSITY, MY GOVERNMENT, OR SOME OTHER INSTITUTION HAS AGREED TO ACT AS GUARANTOR?

A named person from your university, your government, or some other institution will need to sign your licence/lease and, in doing so, accept the terms and conditions of their responsibility. They will be able to use the university’s or the named organisation’s address. We will need an official statement from such guarantor to fund license fees shall you default on any payments.

(Booking/Finance)

WHO NEEDS A GUARANTOR?

If you are looking to pay us via instalments, you will need a UK-based guarantor. If you select the option to pay us in full, no guarantor will be required, plus you will be offered a discount of 2% on your full rent.

(Booking/Finance)

WHAT HAPPENS IF I CHANGE MY MIND AFTER BOOKING MY ROOM OR DON'T GET THE GRADES/VISA FOR MY CHOSEN UNIVERSITY?

That depends on your circumstances, but if you do not get a place at the University of your choice or did not manage to obtain a student visa and let us know in time (as per terms and conditions of the licence/lease), we will refund your deposit in full.

See full terms and conditions of our cancellation policy for England (if you were planning to come to Salford) or Scotland (if you were planning to come to Dundee) in our blank license/ lease example downloadable from our website (Booking Stage 4).

(Booking/Finance)

HOW DO I KNOW WHEN MY BOOKING IS COMPLETE?

Once your application is fully complete, we will send you an email confirming the licence/lease booking. The steps to finish your application will be shared with you once you receive an offer of accommodation from us.

(Booking/Finance)

I HAVE A DISABILITY. DO YOU ACCEPT DISABLED STUDENTS?

Yes, we do. And would love to have you stay with us. Please note, though: not all of our locations have disabled-ready rooms or can accommodate any disability, so we advise to check with us and discuss your requirements before making a booking.

(Booking/Finance)

WHAT CONTRACT LENGTHS DO YOU OFFER? CAN I MOVE OUT BEFORE MY LICENCE EXPIRES?

We offer 2 contract lengths; 46-week and 50-week terms. You can move out any time, but you will be responsible for any outstanding rent due on your licence/lease unless you are able to find like-for-like replacement student to take over the remainder of your licence/lease.

From time to time we will also offer short-term lets/ semester lets but those contracts are subject to availability. Contact us directly in each location to discuss this further.

(Booking/Finance)

WHEN CAN I MOVE IN? CAN I MOVE IN EARLY?

Move-in dates vary from one location to another, but they are all available to view before you submit your booking here on our website.

Move-in dates for 2019-202- season:

Old Mill, Dundee – Saturday, 31st August 2019

Bramall Court, Salford – Saturday, 7th September 2019

Please note: You can only move in on the day your licence/lease starts or any day thereafter, but not before.

(Booking/Finance)

WHEN I COMPLETE MY ACCOMMODATION LICENCE/LEASE, WHAT ELSE DO I NEED TO UPLOAD/SEND WITH MY APPLICATION?

If you are paying the rent fully in advance, you need to upload the following documents:

1 x passport photo and a photocopy of your passport. For proof of address, you will either need a recent utilities bill/bank statement or a letter from your university – and whichever one you choose to provide, it will need to have your name on it and be dated within the last three months.

If you are paying the rent in instalments, you are required to provide the same information as above, plus a copy of your guarantor’s proof of address in the UK, which must be in the form of either a utilities bill or bank statement and a copy of your guarantor’s photo ID.

(Booking/Finance)

WHEN IS MY FIRST RENT PAYMENT DUE?

Your first payment date will be due on 17th August 2019 for all Mears Student Life locations. Please remember this payment must be submitted on time. The rest of the instalments will be made available to you when you complete your booking.

(Booking/Finance)

WHAT IS INCLUDED IN MY ROOM RENT?

All the bills: electricity, internet, and utilities. Plus contents insurance.

(Booking/Finance)

ARE THERE ANY OTHER CHARGES?

No, that’s all you have to pay in regards to your stay with us. However, if you choose to have a television in your room, or if you intend to watch live TV (whether on your computer, tablet, or smartphone), then by law you will be required to purchase a TV licence. Furthermore, we provide laundry facilities on-site at an extra cost.

(Booking/Finance)

I PLACED MY BOOKING MORE THAN 7 DAYS AGO, BUT I STILL HAVEN'T RECEIVED MY OFFER OF ACCOMMODATION. IS SOMETHING WRONG?

No, everything is okay. In some cases it takes longer for the offers to be sent out, because we have to go through numerous procedures before we can send you an offer of accommodation.

(Living with Us)

HOW WILL I GET ONTO THE INTERNET?

All of our sites offer strong Wi-Fi internet connections of up to 100Mb/s in speed. The actual speed may vary from site to site and will depend on your usage and your device.

(Living with Us)

HOW WILL I GET MY POST?

You will be given your own personal postbox, where most of your mail will be delivered. We advise that you check it regularly, because we will process important site communication via mail too. Our on-site team will take collections for your larger parcels whenever possible. Please do not arrange for post (any mail or package) to be delivered to the location before your move-in date, because we are unable to store anything that arrives before you do!

(Living with Us)

CAN I SMOKE IN MY ROOM/STUDIO?

No, sorry. Smoking is strictly prohibited within our buildings. It is only permitted in the designated outdoor areas. Smoking in your rooms or using other banned substances will result in the termination of your license/ lease.

(Living with Us)

WHAT CAN I EXPECT TO FIND IN MY ROOM UPON CHECK-IN?

All rooms and studios are equipped with a bed, a mattress, a desk and chair, a wardrobe, bookshelves, and more. Please click on individual rooms/studios to find the complete list of their facilities.

(Living with Us)

DO I HAVE TO SHARE MY BATHROOM AND/OR KITCHEN?

That depends on what sort of room you book:

  • An en-suite room has its own bathroom but requires you to share a kitchen
  • A non en-suite room has a shared bathroom and a shared kitchen
  • A studio has its own bathroom and its own kitchen

If you stay in one of our cluster flats, you can expect to share with between one and five other residents, depending on your room-choice and your location. If in doubt, give us a call.

(Living with Us)

WHO WILL CLEAN MY ROOM AND THE CORRIDOR?

You will be responsible for cleaning your own room/flat for the duration of your stay with us, but we will ensure that communal areas (including corridors) and facilities are always clean.

(Living with Us)

SOMETHING IS NOT WORKING OR IS BROKEN IN MY ROOM/FLAT. WHAT DO I DO?

Contact site reception immediately. We have on-site maintenance teams that are available to assist whenever necessary. If it is outside of working hours, we have a 24/7 service available to you dial: 0845 601 7781. (This number is only for out-of-hours emergency calls.)

(Living with Us)

DO YOU HAVE A EQUALITY AND DIVERSITY POLICY?

We ensure that individuals or groups of individuals are not treated differently or less favourably on the basis of their specific protected characteristic, including areas of race, gender, disability, religion or belief, sexual orientation, and age.

The way you want it

Got any questions?

Fill out the form to the right and one of our staff at Mears Student Life will get back to you as soon as possible to help you with your query.